Question No :1
Selected Choice :


Which statement about Service Level Agreements (SLAs) is CORRECT?

 
 1    They must contain legal wording because of their importance
 
 2    There should always be a separate SLA for each specific customer
 
 3    The wording must be clear and concise to allow no room for ambiguity
 
 4    Changes to the SLA can only be requested by the customer