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  • What is included in the course - ITIL Foundation Workbook and Sample Question Papers, Free

Online Prep Course, Exam, Certificate, Valuable Tips to clear the exam and refreshments.
Class Timings : 9:00 AM to 05:00 PM

Price (Exclusive of VAT)
Note: Prices are inclusive of Exam Cost and Free Exam Retake.

ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

Benefits for organizations

  • Align IT services with business priorities to achieve strategic objectives.
  • Increase value from the service portfolio while reducing costs and risk.
  • Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
  • Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
  • Improve user and customer satisfaction with IT as well as the end-user perception and brand image.
Benefits for individuals
  • Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
  • Increase business productivity, efficiency and effectiveness through more reliable IT services.
  • Define processes with clearly documented accountability for each activity to increase efficiency.
  • Enable a business to keep pace with change and drive business change to its advantage.
  • Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
Pre-requisites There are no formal entry requirements although delegates should have a general awareness of IT and a basic understanding of the business environment

The target groups of the ITIL® Foundation Certificate are,
  • Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals who are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.
  • 3 day Classroom training
  • Course material - ITIL Foundation Workbook and Sample Question Papers
  • Free Online Prep Course
  • Exam
  • Certification
  • Free exam retake
  • Valuable Tips to clear the exam
  • Refreshments

Candidates can expect to gain competencies in the following areas upon successful completion of the course

  • Service management as a practice – the concept of good practice, the concept of a service, the concept of service management, definition of roles, processes and functions
  • The Service Lifecycle - The service lifecycle and its key concepts, the business value of the phases of the lifecycle
  • Key Concepts and Definitions – Key terminology of service management, key principles and models
  • Service Strategy – The four main activities of service strategy, the main goals and objectives of service strategy, basic overview of value creation through services, overview of the five service strategy processes
  • Service Design – The importance of people, processes, products and partners, the five major aspects of service design, different sourcing approaches and options, overview of the seven service design processes
  • Service Transition – The service V model, overview of the five service transition processes
  • Service Operation – IT service versus technology components, quality of service versus costs of service, reactive versus proactive, overview of the five key service operation processes
  • Continual Service Improvement – Objectives of continual service improvement, the seven step improvement process
  • Functions – The service desk, technical management, application management, IT operations management
  • Roles – The role of the process owner, the role of a service owner, the role of the RACI model in determining organizational structure
  • Technology and Architecture – Requirements for an integrated set of service management technology, how service automation assists with integrated
  • processes

PROJstudy ITIL course has been updated in December, 2011 to the new format as per
2011 Syllabus and is approved by APMG/CSME.

The Success rate calculated is based on the data available from the period of October
2011 till May 2012.

ENROL in PROJstudy ITIL United Kingdom classroom training